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Accessibility statement

This accessibility statement applies to digitransit journey planner. The statement has been created on 1.6.2022. The statement is based on reports from multiple external accessibility experts.

State of accessibility

The digitransit journey planner is partly compliant with the accessibility requirements. We are constantly working on making the service as accessible as possible.

The content below is not accessible in accordance with WCAG criteria for the following reasons:


  • Map and its contents are not navigable or readable using a screen reader (WCAG 1.1.1, 2.1.1)

Itinerary suggestions -page

  • The focus of screen reader can move to a wrong itinerary in the itinerary view when selecting a single itinerary (WCAG 2.4.3)
  • Alerts that inform the users of changed content do not work on all screen readers (WCAG 4.1.3)
  • Selecting a single itinerary on the itineraries page causes the focus to stay in the middle of the page when the content changes (WCAG 1.3.1, 1.3.2, 2.4.3)

Route -page

  • The route page contains data that is only conveyed visually. Following a single trip in real-time does not provide real-time information to screen readers (WCAG 1.3.1, 1.4.1)

Filing an accessibility complaint or a request for clarification

If you are dissatisfied with the answer you receive, or we do not respond to you within two weeks, you can file a complaint to the Regional State Administrative Agency for Southern Finland. The Regional State Administrative Agency for Southern Finland is the supervisory authority for accessibility in Finland. Contact details for the Regional State Administrative Agency for Southern Finland.

Feedack about accessibility

  • HSL Journey Planner: submit your feedback using HSL feedback form
  • Matka.fi Journey Planner: send email to joukkoliikenne(at)traficom.fi
  • Other Digitransit Journey Planners: send email to waltti(at)waltti.fi

Contact details of supervising authority

Regional State Administrative Agency for Southern Finland
Accessibility Monitoring Unit
Telephone (switchboard) +358 295 016 000

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